Critical review of Lava Money back Challenge

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Lava has come with unique money back challenge offer. It challenge users to use any lava phone and if not liked get your money back. This is first time in Indian telecom history when any brand has come with such offer. Lava has also come up with 2 years warranty on all its handsets. Since inception of Chinese brands in Indian market, first time they are facing heat from Indian brand.

lava Money back Challenge
lava Money back Challenge

This offer represent that how much Lava has faith in its products. Lava assure that it will not ask any question and will return money to users.

Consumers are eligible to buy handset from any merchant of their choice. If within 30 days, consumer want to return it, one is free to do so. Consumer need to walk in nearby service centre. It should be noted that consumer will not get full money, Lava will deduct a processing fees (This is basically 15% margin money given to retailer).

Model Price – Rupees Money Back Value – Rupees
Z25 14990 13275
Z90 10750 9520
Z10_3GB 9990 8850
Z80 9000 7970
Z10 8990 7965
Z70 8000 7085
A97_2GB+ 6600 5885
A97_2GB 6300 5495
Z60 5500 4870
A97 5300 4660
A97 IPS and IPS Signature 5300 4710
A77 4900 4270
A44 4200 3730
A52 3050 2650
KKT40 POWER+ 1600 1350
KKT34 POWER 1500 1265
SPARK CURVY+ 1500 1260
SPARK I7 1450 1225
ARC ONE+ 1350 1130
ARC ONE+ (Gold) 1350 1155
KKT PEARL 1300 1065
Pearl FM 1300 1080
ARC 101 1150 990
KKT 9S 1000 825
Captain 9s 950 790
CAPTAIN K1+ 900 765
CAPTAIN N1 (Gold) 850 710
Captain 4i 850 715
CAPTAIN N1 800 675

Terms and Conditions

  1. Customer has to approach nearest Authorised Service Centre of LAVA along with

a)  Original Handsets along with all accessories and package boxes

b)  Valid Government ID Proof (Passport, Driving License, Election Commission ID Card, Ration Card with Photo, Income Tax PAN Card etc

2. Refund amount will be given by mode of account payee cheque

3. Offer will be null and void if

a) The product’s IMEI / serial number have been removed, defaced/ or altered

b) Lava original accessories along with the original gift box are not available

c) Physical damage

d) Water damage

e) The handset has been updated with software which was not supplied or authorized by Company

4. The Customer on his / her own has to ensure the back-up of the user configuration, user data, settings etc

5. The Offer is open and valid for all the Customers, permanently residing in India, and above the age of 18 years as on the start date of this offer.

6.  Lava can change terms and conditions of this Offer are subject to change, at the absolute discretion.

7.  Customer shall ensure that all documents submitted to Authorised Service centre are true and accurate.

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